FAQ's

We have created a list of commonly asked questions when it comes to buying clothes for premature babies. If you still can't find what you're looking for, feel free to contact us directly at hello@thelittleone.com.au and we will do our best to assist you.

 

What is the cost of shipping?

Within Australia: flat rate of $9.50

International: please contact us directly at hello@thelittleone.com.au or message us on Facebook. We would be more than happy to provide a quote for you.

Express Post: if you would like to receive your order as quickly as possible, please contact us at hello@thelittleone.com.au to request Express Post for an additional cost.

How long will it take to receive my order? 

All parcels will be shipped via Australia Post regular service. If you would like to receive your order as quickly as possible, we would be happy to post it via Australia Post Express Post at an additional cost. Please contact us directly at hello@thelittleone.com.au for a quote.

We will dispatch your order the next business day after the order is placed.

Within Australia - It may take up to 4 business days depending on where the item is being shipped to.

International - It may take up to 3 weeks depending on where the item is being shipped to.

Can I have my order shipped to a PO Box?

Yes, Australia Post regular service will deliver to a PO Box.

Can I return/exchange an item?

The Little One will only give refunds on faulty or defective items. If you are unhappy with your purchase, we will happily exchange your item for another item of equal or lesser value.
Returns/exchanges will be accepted within 30 days of your purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 
Please refer to our refund/exchange policy for further information.

 

How do I know what size to buy?

Generally when a new baby is born the parents announce the babies size. Once you know this, have a look at our size guide to assist.

How do I convert kilos to pounds?

1kg = 2.2lbs

What do you suggest I buy a baby that is in hospital for the next few weeks?

A blanket, wrap or toy is always a great gift, however if you're looking for premature baby clothing, both the Earlybirds and Purebaby premature clothing ranges were designed specifically for the needs of premature babies in hospital.